TERMS AND CONDITIONS
Welcome to Ajinomoto Food Biz Partner. Please kindly read through the following terms before making your purchase. By buying our merchandise and services, you acknowledge, understand, and agree to be bound by all of the following terms.
PAYMENT METHODS
On Ajinomoto Food Biz Partner (https://www.ajinomotofoodbizpartner.com.my), we provide the following payment methods for your orders:
- Online Banking / FPX.
- e-Wallet via QR Pay.
Ajinomoto Food Biz Partner will only proceed with your orders upon successful transaction.
DELIVERY POLICY
Before confirming your orders on Ajinomoto Food Biz Partner (https://www.ajinomotofoodbizpartner.com.my), please recheck your order details as we are unable to amend any of them once it is placed.
At this moment, your orders can only be delivered to street addresses in Malaysia. We do not deliver to P.O. Box addresses, and we are unable to ship to any international addresses.
Each order is only delivered to one (1) delivery address. If you would like to deliver to multiple addresses, kindly place your orders separately with each unique address. Currently, we deliver your orders using our standard packaging materials and do not cater to any special packaging.
At the time of delivery, you may be required to validate the delivery of the product by signing off with the delivery person. Please ensure the seal is not damaged or opened before you sign for the received products. In the case of a broken seal, please check the content of the parcel, or you may refuse to sign for the products.
BOUNCED PARCELS
Should your orders be unable to be delivered to you after three (3) attempts, they will be returned to Ajinomoto (Malaysia) Berhad. There will be no refund in this case.
For re-delivery, the cost will be borne by the customer. However, we will bear the cost instead if it is an error on our part.
DELIVERY TIME
We strive to deliver your orders in the shortest time possible. All orders are processed immediately upon successful transaction. They are dispatched and delivered by our designated carrier, Monday-Friday, excluding weekends and public holidays.
- Confirmed orders will be dispatched from our warehouse within 1-3 business day(s) if they are placed between Monday-Friday, excluding public holidays.
- Orders placed on Friday after 10am and over the weekend will be processed on the following Monday.
Delivery Time* is as follows:
- Peninsular Malaysia: 3-5 working days for your order to arrive.
- Sabah / Sarawak: 5-7 working days for your order to arrive.
- Delivery to rural or remote areas may take an additional 2-3 working days.
During peak sales or promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders. It is advised to place your order 2 weeks in advance for festival periods.
*Delivery Time is subject to the service provided by our designated courier. We are not liable for any delays on the courier's end.
STANDARD SHIPPING
It is not applicable to shipping charges such as intercepts, changes of address, or free trade zones, which could incur additional fees.
HOW TO TRACK YOUR ORDER
Please locate your tracking number from the delivery confirmation email, or by logging in to your user account. Alternatively, you may also visit your designated carrier website.
Please allow up to 24 hours for the system to reflect the status of your delivery order after you receive the delivery confirmation email.
If there is a delay in delivery, it will be indicated on your designated carrier’s website. Should you not see a status update on your delivery after a week of receiving the confirmation email, please contact our customer service for further assistance.
HOW TO OBTAIN AN INVOICE
Upon request, we will promptly provide you with an invoice.
MEMBERSHIP LOYALTY POINTS
You will receive 1,000 reward points after making the first purchase at the Ajinomoto Food Biz Partner’s e-store.
Reward points are rebate vouchers. Every 1000 points you collect entitled you to RM20 voucher.
