TERMS AND CONDITIONS
Welcome to Ajinomoto Food Biz Partner. Please kindly read through the following terms before making your purchase. By buying our merchandise and services, you acknowledge, understand, and agree to be bound by all of the following terms.
On Ajinomoto Food Biz Partner (https://www.ajinomotofoodbizpartner.com.my), we provide the following payment methods for your orders:
- Online Banking / FPX.
- e-Wallet via QR Pay.
Ajinomoto Food Biz Partner will only proceed with your orders upon successful transaction.
Before confirming your orders on Ajinomoto Food Biz Partner (https://www.ajinomotofoodbizpartner.com.my), please recheck your order details as we are unable to amend any of them once it is placed.
At this moment, your orders can only be delivered to street addresses in Malaysia. We do not deliver to P.O. Box addresses, and we are unable to ship to any international addresses.
Each order is only delivered to one (1) delivery address. If you would like to deliver to multiple addresses, kindly place your orders separately with each unique address. Currently, we deliver your orders using our standard packaging materials and do not cater to any special packaging.
At the time of delivery, you may be required to validate the delivery of the product by signing off with the delivery person. Please ensure the seal is not damaged or opened before you sign for the received products. In the case of a broken seal, please check the content of the parcel, or you may refuse to sign for the products.
Should your orders be unable to be delivered to you after three (3) attempts, they will be returned to Ajinomoto (Malaysia) Berhad. There will be no refund in this case.
For re-delivery, the cost will be borne by the customer. However, we will bear the cost instead if it is an error on our part.
We strive to deliver your orders in the shortest time possible. All orders are processed immediately upon successful transaction. They are dispatched and delivered by our designated carrier, Monday-Friday, excluding weekends and public holidays.
- Confirmed orders will be dispatched from our warehouse within 3-5 business day(s) if they are placed between Monday-Friday, excluding public holidays.
- Orders placed on Friday after 10am and over the weekend will be processed on the following Monday.
Delivery Time* is as follows:
- Peninsular Malaysia: 5-8 working days for your order to arrive.
- Sabah / Sarawak: 8-10 working days for your order to arrive.
- Delivery to rural or remote areas may take an additional 2-3 working days.
During peak sales or promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders. It is advised to place your order 2 weeks in advance for festival periods.
*Delivery Time is subject to the service provided by our designated courier. We are not liable for any delays on the courier's end.
It is not applicable to shipping charges such as intercepts, changes of address, or free trade zones, which could incur additional fees.
HOW TO TRACK YOUR ORDER
Please locate your tracking number from the delivery confirmation email, or by logging in to your user account. Alternatively, you may also visit your designated carrier website.
Please allow up to 24 hours for the system to reflect the status of your delivery order after you receive the delivery confirmation email.
If there is a delay in delivery, it will be indicated on your designated carrier’s website. Should you not see a status update on your delivery after a week of receiving the confirmation email, please contact our customer service for further assistance.
HOW TO OBTAIN AN INVOICE
Upon request, we will promptly provide you with an invoice.
MEMBERSHIP LOYALTY POINTS
Upon signing up as a member of Ajinomoto Food Biz Partner, you will receive a RM10 Voucher. With every RM1 purchase you make, you will earn 1 point. Additional points will be granted upon upgrading your membership tier or during selected periods.
Accumulated points can be exchanged for discounts on future orders. Every 100 points can be redeemed for a RM1 discount.
ERROR AND SYSTEM GLITCHES
In the event that an order is placed due to a system error or technical glitch resulting in a significantly incorrect product price or description, Ajinomoto Food Biz Partner reserves the right to make a final decision regarding the fulfillment of the order. Such errors may include, but are not limited to, incorrect pricing, product availability, or promotional discounts.
Should an order be identified as having been placed under such circumstances, Ajinomoto Food Biz Partner will promptly review the situation and may, at its sole discretion:
1. Cancel the Order: Ajinomoto Food Biz Partner may choose to cancel the order and notify the customer of the cancellation, and issue a compensation voucher to affected customer. This voucher can be used for future purchases on the platform and will be equivalent to a reasonable value determined by Ajinomoto Food Biz Partner.
2. Offer an Alternative: Ajinomoto Food Biz Partner may offer the customer the opportunity to purchase the product at the correct price or offer a suitable alternative product.
3. Adjust the Price: In some cases, Ajinomoto Food Biz Partner may choose to honor the order at the correct price, if it is determined that doing so is reasonable and fair.
Customers affected by such errors and glitches will be notified via WhatsApp, phone call, email OR other appropriate means. Ajinomoto Food Biz Partner's decision will be final and binding in these situations.
It is recommended that customers thoroughly review their orders before confirming their purchase to avoid any misunderstandings resulting from system errors or technical glitches.